COOLCOM Premium Web employs protective access standards in order to secure your account.
In short, if you have a computer or device that has attempted to log in using the wrong credentials more than 5 times in a row, the IP address from which you are logging in will be barred from the server for one hour. Your site and email is still online. You can access it from another IP (and the world can see your site and send email to you).
To regain access you can wait the hour or contact the Help Desk and we will assist by unbarring your IP address. Your next step is to find out what device or computer is attempting to log in as it will continue to be an occurence until the device is corrected with accurate information. (More about this in detail)